Effective Jan. 1, 2021

  • Contact the Dominion Energy Benefits Center at 877-434-6996 for information about your Dominion Energy Pension or health benefits
  • Contact Voya Financial at 888-DOM-401K for information about your Dominion Energy Savings Plan
  1. Introduction and Overview

    These Terms and Conditions of Use (“Terms and Conditions”) describe the terms and conditions that govern your use of the current and future online and mobile websites, platforms, services, applications, and networks (“Site”, “Sites” or “Website”) owned and operated by Dominion Energy South Carolina, Inc., Public Service Company of North Carolina, Incorporated, d/b/a Dominion Energy North Carolina, and Dominion Energy Southeast Services, Inc. (referred to herein, individually and collectively, as "Company", "we", "us" or "our").

    1. Your use of the Site constitutes your agreement to these Terms and Conditions. By using the Site, you consent to the collection and use of your information in accordance with our Privacy Policy.

    2. If you do not agree to abide by (or cannot comply with) these Terms and Conditions, please do not use or access the Site.

    3. Please check these Terms and Conditions frequently, as we may from time to time unilaterally amend the Terms and Conditions by posting revised language on the Website. The most up-to-date version of these Terms and Conditions will always be available for your review on the Website. Amendments will become effective at the time they are posted on the Website. Your continued use of the Website after amendments are posted will constitute your acceptance of such amendments.

    4. We may at any time modify or discontinue any aspect or component of the Website. If you breach any of these Terms and Conditions, we can terminate your right to use the Website.

  2. General

    Through this Website, we provide a variety of information and services to our customers. You may use the Website solely for your residential or business purposes and pursuant to these Terms and Conditions. You may not use the Website for the purpose of competing with the Company. As more fully set forth in the sections below, you may view and download material displayed on the Website, provided you retain all copyright, trademark and other proprietary notices displayed on any such material. Use of these materials in publications, other websites or presentations is prohibited without our written consent.

  3. User Accounts
    1. The Website offers a variety of functions and services, as described more fully below in Section 4 below (“Services” and individually “Service”). Many of the Services provide information about customer accounts and other personal information. To protect privacy, we may require you to establish one or more user accounts to access such Services (“User Account”). We reserve the right, in our complete discretion: (i) to accept or decline to accept an application to open a User Account; (ii) to terminate any User Account and (iii) to discontinue the provision of any Service related to such User Account.

    2. In connection with opening your User Account, you will either designate or receive a user name and password to establish your identity when you login to use certain Services. You agree (i) to provide accurate and complete information when opening a User Account; (ii) to update your information as necessary so it remains accurate and complete and (iii) not to impersonate any other person, operate under an alias, or otherwise conceal your identity.

    3. The right to use the Services and functions of a User Account on the Website is limited to you as the enrolling party. You are responsible for safeguarding your user name and password and agree to hold us harmless from any claims resulting from improper use of your user name and password. You agree to be responsible for all acts or omissions with respect to use of your User Account. Please notify us immediately if you believe the security of your user name or password has been compromised in any way.

    4. Information collected from you on the Website (including information about your company energy account and personal information) is subject to our Privacy Policy.

  4. Services
    1. Residential
      1. View and Pay Bills
      2. Other Services
    2. Business
    3. Energy Management
    4. Third Party Sites. The Website may enable you to search for third-party businesses selling energy-related goods and services in certain geographical locations. THE COMPANY IS NOT AFFILIATED WITH ANY THIRD PARTY SELLING ENERGY-RELATED GOODS OR PROVIDING SUCH SERVICES AND DOES NOT ENDORSE ANY SUCH BUSINESSES, GOODS OR SERVICES.
    5. Promotions.
  5. Ownership of Website Content

    Except as otherwise indicated, this Website and its entire contents, including but not limited to, the text, information, material, software and graphics (collectively the "Content") are owned and/or controlled by the Company. Subject to your strict compliance with these Terms and Conditions, you may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. Also prohibited are: modification of this Content or use of it for any commercial purpose, except as expressly permitted by established contractual relationships between you and the Company or an applicable affiliate of the Company; or, any other public display, performance, sale, or rental; decompilation, reverse engineering, or disassembling of software materials; removal of any copyright notice or other proprietary notice from the Content; or, transferring of the Content to any person or entity.

  6. Copyright Notices
    1. The information and Content on the Website is protected under United States copyright laws. Everything in this Website is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions, or with the express written consent of the Company.

    2. The Company neither warrants nor represents that use of the Content displayed on this Website will not infringe rights of third parties. Any product, service, program, or technology described on this Website may be the subject of other intellectual property rights (including but not limited to copyright, trademark, servicemarks, tradename, tagline, or patent rights) owned by the Company or an applicable affiliate. The Company reserves any such right that is not expressly licensed herein.

  7. Trademark Notices

    The trademarks, logos, taglines, and servicemarks (collectively the "Trademarks") displayed on this Website are registered and unregistered Trademarks of the Company and others. Nothing contained on this Site should be construed as granting by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this Site without the prior written permission of the Company, applicable affiliates, or such third party that may own the Trademark. Misuse of any Trademarks, or any other Content, displayed on this Site is prohibited.

  8. Use Restrictions
    1. Website Use Restrictions. You agree to use this Site and its services solely for your personal, noncommercial use. You agree further that you will not engage in any activity that interferes with the Website, or its operation, or its security. You are prohibited from violating or attempting to violate the security of the Website, including, without limitation, (a) accessing data not intended for the user, or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing."

    2. Content Gathering and Use Restrictions. You agree that you will not monitor, gather, copy, or distribute Website Content (except as may be a result of standard search engine activity or use of a standard browser) on the Website by using or attempting to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the Website.
  9. Availability of Website and Content.

    The Company may immediately suspend or terminate the availability of the Website and any Content available on it, in whole or in part, for any reason, in the Company’s sole discretion, and without advance notice or liability.

  10. Disclaimer and Limitation on Liability
    1. The information, materials, and functions contained within this Website, including text, graphics, links or other items are provided on an "AS IS" basis WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, OR FREEDOM FROM COMPUTER INFECTION. The Company does not warrant the adequacy, accuracy, reliability, timeliness, or completeness of the information and Content included in this Site or in third party sites linked to or from this Site or that the functions provided will be uninterrupted, timely, or error-free. The Company expressly disclaims any liability whatsoever for any errors in or omissions from information, content, and functions included in this Website or any third party sites linked to this Website, any technical, hardware, or software failure of any kind, any interruption in availability of this Website, any delay in operation or transmission, any incomplete or garbled transmission, or any computer loss of data. IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST SAVINGS, OR EXEMPLARY OR PUNITIVE DAMAGES, OR LOSS OF GOODWILL, HOWEVER ARISING, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, IN CONNECTION WITH THE USE OF THIS SITE (OR ANY THIRD PARTY SITE LINKED TO OR FROM THIS SITE).
    2. In the event a product or service is listed at an incorrect price due to typographical errors or errors in pricing information, the Company has the right to correct such errors before fulfilling any orders placed for products and/or services listed at the incorrect price.
  11. Outage Reporting Text Messaging Usage Terms

    Dominion Energy South Carolina, Inc. (“DESC”) Outage Reporting Text Messaging Usage Terms

    1. Dominion Energy South Carolina Outage Text Messaging is a standard rate SMS service which allows customers to opt-in to report electric power outages and receive updates about the status of electric power outages. Customers will see the Call to Action (CTA) via the Dominion Energy South Carolina website, and other printed promotional materials (DominionEnergySC.com/en/terms-and-conditions). CTA will instruct customers to register for the text messaging service by texting REG [Account Number] [Nickname] (i.e. REG 0000000000000 HOME) to (467234). Customers can enroll in the text messaging service via their online account by logging into their account at DominionEnergySC.com.
    2. After registration, customers will be able to text OUT to (467234) to report an electric power outage and/or text other commands (including NICK, STATUS, STOP, DEREG, INFO, OUT CANCEL, HELP, etc.) to manage electric power outage text updates. This program is a standard rate service. Message and data rates may apply. You will not receive any unsolicited messages through this short code.
    3. To receive information about the service from your mobile phone, you can text HELP to (467234) or email SCContactUs@DominionEnergySC.com or call 1-800-251-7234. Opt-Out: You can cancel your receipt of the service by sending STOP to any text message you receive or to the short code (467234).
    4. Message and data rates may apply according to your specific mobile service plan or prepaid conditions.
    5. For customer support, email sccontactus@DominionEnergySC.com.
    6. For Privacy concerns, please see DominionEnergySC.com/privacy or email Privacy@DominionEnergy.com.
    7. For additional help regarding general text messaging services, and/or messaging and data rates, please contact your cell phone provider.
  12. Mobile App Usage Terms
    1. The Dominion Energy South Carolina and Dominion Energy North Carolina (Gas) mobile app is available in the iOS App Store for your Apple device and the Google Play store for your Android device.
    2. With the mobile app, you can sign in to your online account from your mobile device using biometrics (fingerprint id and facial recognition), view and pay your bill, report power outages (for SC customers), analyze usage and more. In addition, if you choose to allow push notifications, the app will notify you of important details about your account.
    3. Although there is no specific charge to receive push notifications on your mobile device, a small amount of data is used. Message and data rates may apply according to your specific mobile service plan or prepaid conditions.
    4. You may opt-out of receiving push notifications. Either select the option to ‘not allow’ on the notifications prompt the first time you open the app, or if notifications are already enabled, disable them for the app through Settings on your mobile device.
    5. For customer support,
      1. DESC email sccontactus@DominionEnergySC.com
      2. DENC email nccontactus@DominionEnergyNC.com
    6. For Privacy concerns, please see DominionEnergySC.com/privacy or email Privacy@DominionEnergy.com.
  13. Disclaimer and Links to Third Party Sites

    This Website may contain links to third party sites. These links are provided for convenience and informational purposes and are neither under the control of the Company nor is the Content of third party sites monitored by the Company. The Company is not responsible for the Content of any site linked to this Website and makes no representations or warranties, express or implied, regarding the Content of any of these linked sites. These links do not constitute or imply an endorsement, authorization, sponsorship, or affiliation by the Company with respect to any third party, any third party's website, the Content of any third party's website, or any products or services provided by a third party. Connection to any such linked site is at the customer's own risk. It is up to the customer to take precautions to ensure that whatever is selected for use is free of such items as malware, adware, viruses, worms, trojan horses and other items of a destructive nature.

  14. Governing Law and Jurisdiction

    The customer is responsible for compliance with applicable state laws, local laws and regulations. Access to and use of this Website and the Terms and Conditions of this Site are governed by and interpreted in accordance with the laws of the State of South Carolina without regard to principles of conflicts of laws. Your usage of this Site constitutes your consent to the exclusive jurisdiction and venue of the courts in Lexington County, South Carolina (state court) or the United States District Court for the District of South Carolina (federal court). Venue is limited to South Carolina state courts for claims other than claims as to which federal jurisdiction is exclusive. Further, usage of this Site constitutes your consent to personal jurisdiction in the aforementioned jurisdictions.

  15. Severability

    If any part of these Terms and Conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

  16. Waiver of Rights

    Any failure by the Company to enforce any of its rights under these Terms and Conditions or applicable laws shall not constitute a waiver of such right.

  17. Changes to these Terms and Conditions

    As stated above, the Company reserves the right to make changes or updates to these Terms and Conditions at any time without notice by updating this posting. Customers are bound by such revisions and should periodically visit this page to review the then current Terms and Conditions by which they are governed.

  18. Changes to Products and Services

    The Company may make improvements and/or changes in services and/or the programs described at this Website at any time. As a convenience, notice of such improvements and changes may be posted on this Website. The failure to post notice will not affect the effectiveness of any such improvements or changes or affect the Company's right to make such modifications and/or changes.

  19. Export Control

    United States and foreign export control laws regulate the export and re-export of technology originating in the United States and such foreign countries. This Site and its users are governed by these laws and regulations as applicable. Users shall not transfer, directly or indirectly, by electronic transmission or otherwise, any Content or software from this Website to or from any countries or foreign nationals in violation of such laws or regulations.

  20. Multi-Factor Authentication

    Multi-Factor Authentication adds an extra security layer beyond the username and password to confirm identity for online utility accounts. With two-factor authentication customers can access their account on devices or browsers that are trusted. Upon signing in to a new device or browser for the first time, the customer will need to provide their username, password, and a one time six-digit temporary verification code. The customer is sent the verification code to the email address or text phone number associated with their utility account. Once signed in, the customer will not be asked for a verification code again unless the account has not been accessed in over 90 days, a different device and/or browser is used to sign in to the account, or the customer opted not to trust the browser on prior sign in(s).
    Customers can text HELP for more information or STOP to no longer receive text messages to 467234.
    Message and data rates may apply according to your specific mobile device plan or prepaid conditions.

    Carriers are not liable for delayed or undelivered messages.

    For customer support regarding Multi-Factor Authentication, please contact us.

    For privacy concerns, please view our Privacy Policy.

Last updated: December 7, 2019

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